Commercial Drone Repair & Servicing

Our 3 Stage Repair Service

Do you need a repair or service under Coptrz warranty? You’re in the right place. Our simple 3-step process is designed to get you back in the air as quickly as possible with minimal downtime.

Care

We care about you and your business, we’ll listen carefully to your request after you log your ticket and we promise to get back to you within one working day.

Repair

Your equipment is in safe hands with our trusted and experienced technicians, check on the status of your repair or service by logging in below:

Return

As soon as your equipment is repaired or serviced we’ll ship the equipment back to you the next day.

Unsure if you’re still covered? Speak to our team on 0330 111 7177 or contact services@coptrz.com 

Commercial Drone
Repair & Servicing

Our 3 Stage Repair Service

Do you need a repair or service under Coptrz warranty? You’re in the right place. Our simple 3-step process is designed to get you back in the air as quickly as possible with minimal downtime.

Care

We care about you and your business, we’ll listen carefully to your request after you log your ticket and we promise to get back to you within one working day.

Repair

Your equipment is in safe hands with our trusted and experienced technicians, check on the status of your repair or service by logging in below:

Return

As soon as your equipment is repaired or serviced we’ll ship the equipment back to you the next day.

Unsure if you’re still covered? Speak to our team on 0330 111 7177 or contact services@coptrz.com 

FAQs

The repairability of your drone would depend on the extent of the damage it has incurred. To begin the assessment process, we kindly request that you provide us with images of the damage when you get submit your repair. Based on the information gathered, we will determine whether the repair can be carried out in-house or if it needs to be addressed at the manufacturer’s repair centre. In certain cases, alternative options may also be explored. Rest assured, our team will thoroughly evaluate the damage and guide you through the most suitable course of action.

The cost of repairing your drone can vary depending on several factors such as the brand, model, and the nature of the damage. Please keep in mind that the actual cost can only be determined after a thorough assessment of your drone’s condition and the specific repairs required. We suggest contacting us directly for an accurate estimate tailored to your drone model and the extent of damage it has sustained. Our expert technicians will be able to provide you with a detailed breakdown of the repair costs and discuss the available options with you. Please follow the link below for more information.

The repair time for your drone can vary depending on several factors, including the complexity of the issue, availability of replacement parts, and the workload at our repair centre. In many cases, minor repairs can be completed within 3-5 working days . However, for more extensive repairs or if required to go back to the manufacturer, the repair process may take longer but we will keep you updated. 

Coptrz recommends that you book your drone in for a service at least once every 12 months. If you are using your drone commercially and regularly then we’d recommend a regular
service (every 6 months) in order to maintain the condition of your drone.

At Coptrz we included the following in the service of your aircraft:

  • Visual inspection
  • Firmware update
  • Compass / IMU Calibration
  • Report on recommendation for parts
  • Collection and re-delivery
  • Perform battery check

For more information please contact us on: 

Telephone – 0330 111 7177  – option 4

Email: repairs@coptrz.com

The cost for your service depends on the aircraft in question. 

For a small drone e.g. Mavic Enterprise – £195 ex vat 

For a medium/large drone e.g. M30T/M300 – £245 ex vat 

For instances involving water damage, our professional recommendation is to replace the entire unit. Water damage can have a significant impact on the internal components and functionality of the drone. Even if the external damage seems minimal, water can seep into sensitive areas, causing long-term issues that may not be immediately apparent. By replacing the entire unit, you can ensure reliable performance and mitigate the risk of future complications associated with water damage.

We’ll get back to you within one working day from when you submit the ticket.

Create a login when you submit your repair request and use the same login to check on the status of your repair here. If you forget your password then use the ‘forget password’ and the email you used to submit your ticket.

Contact us at services@coptrz.com and we’ll check on the status of your warranty. If it’s urgent then please call our team and press 4 for Technical Support on 03301117177

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