For instances involving water damage, our professional recommendation is to replace the entire unit. Water damage can have a significant impact on the internal components and functionality of the drone. Even if the external damage seems minimal, water can seep into sensitive areas, causing long-term issues that may not be immediately apparent. By replacing the entire unit, you can ensure reliable performance and mitigate the risk of future complications associated with water damage.
Drone Repairs
Do you need a repair or service under Coptrz warranty? You’re in the right place. Our simple 3-step process is designed to get you back in the air as quickly as possible with minimal downtime.
START YOUR REPAIR*
*We charge a £70 inspection fee to thoroughly examine your drone, diagnose issues, and provide a precise repair quote. This ensures transparency and accuracy before commencing any repair work.
Your Drone Repair Journey
Do you need a repair or service under Coptrz warranty? You’re in the right place. Our simple process is designed to get you back in the air as quickly as possible with minimal downtime.
Submit
Fill out the form with your concerns and we’ll promptly contact you to arrange the £70 inspection fee and provide easy shipping instructions.
Repair
Ship your drone to us for a thorough inspection from our trusted technicians and receive a detailed repair quote. Check on the status of your repair or service by logging in below.
Return
As soon as your equipment is repaired or serviced we’ll ship the equipment back to you the next day.
Unsure if you’re still covered? Speak to our team on 0330 111 7177 or contact services@coptrz.com
We'll Service + Repair Your Equipment
We'll Service + Repair Your Equipment
FAQs
My drone crashed. Can it be repaired?
The repairability of your drone would depend on the extent of the damage it has incurred. To begin the assessment process, we kindly request that you provide us with images of the damage when you get submit your repair. Based on the information gathered, we will determine whether the repair can be carried out in-house or if it needs to be addressed at the manufacturer’s repair centre. In certain cases, alternative options may also be explored. Rest assured, our team will thoroughly evaluate the damage and guide you through the most suitable course of action.
How much will it cost to repair my drone?
The cost of repairing your drone can vary depending on several factors such as the brand, model, and the nature of the damage. Please keep in mind that the actual cost can only be determined after a thorough assessment of your drone’s condition and the specific repairs required. We suggest contacting us directly for an accurate estimate tailored to your drone model and the extent of damage it has sustained. Our expert technicians will be able to provide you with a detailed breakdown of the repair costs and discuss the available options with you. Please follow the link below for more information.
how long will it take to repair my drone?
The repair time for your drone can vary depending on several factors, including the complexity of the issue, availability of replacement parts, and the workload at our repair centre. In many cases, minor repairs can be completed within 3-5 working days . However, for more extensive repairs or if required to go back to the manufacturer, the repair process may take longer but we will keep you updated.
How often should i service my drone to prevent major repairs?
Coptrz recommends that you book your drone in for a service at least once every 12 months. If you are using your drone commercially and regularly then we’d recommend a regular
service (every 6 months) in order to maintain the condition of your drone.
what is included in a drone service?
At Coptrz we included the following in the service of your aircraft:
- Visual inspection
- Firmware update
- Compass / IMU Calibration
- Report on recommendation for parts
- Collection and re-delivery
- Perform battery check
For more information please contact us on:
Telephone – 0330 111 7177 – option 4
Email: repairs@coptrz.com
When will you get back to me about my repair?
We’ll get back to you within one working day from when you submit the ticket.
How do i check on my repair?
Create a login when you submit your repair request and use the same login to check on the status of your repair here. If you forget your password then use the ‘forget password’ and the email you used to submit your ticket.
How do i find out if my drone is under warranty?
Contact us at services@coptrz.com and we’ll check on the status of your warranty. If it’s urgent then please call our team and press 4 for Technical Support on 03301117177