COPTRZ Customer & User Privacy Policy | COPTRZ

Coptrz.comunderstands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. 


This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree to this Privacy Policy, you must stop using our site immediately. 


COPTRZ are committed to protecting your privacy. This policy explains how we process your data and the ways in which it is used to be GDPR compliant. If you have any questions regarding the processing of your data, please email us at 


GDPR relates to The General Data Protection Regulations due to come into effect on 25th of May 2018. 


Information Collected 


COPTRZ collect details provided by you on registration together with information we learn about you from the use of our products or services, and visits to our website, and other websites accessible from them. We also collect information about any transactions that you undertake with us. 


We may collect additional information in connection with your participation in any promotion or competitions offered by us, along with information provided when you give feedback. We also monitor customer traffic patterns and site usage to improve our service to you. 


We will not be collecting information about browsing habits outside of our own domains plus personal information relating to you and your private life, such as gender, age. 


Use of Your Information 


We will use your information to provide a personalised and tailored service when we communicate with you. We may contact you by post, email, telephone or fax for these purposes. 


We like to ensure that we continually improve our service to you, and so from time to time, we may ask to hear your views and opinions on our products and service. This may be by post, email, telephone or fax. 


There may be instances where it is necessary to communicate with you, in any event, for administrative or operational reasons relating to our products or service. 


This data is held in a state of the art highly protected data storage environment and will be used to: 


  • Improve the content and relevance of what we send to you, 
  • Help improve the content we display on our website, 
  • Answer any questions you may have submitted and retain this information to ensure a fast and effective service in the future, 
  • Provide you with the fastest access to the latest content relevant to you, 
  • Ensure we remain compliant under the terms of the GDPR. 
  • Email 


By submitting your information into one of thego.coptrz.comorcoptrz.comdata capture points you are confirming the following: 


  • You are doing so in your capacity as a representative of a commercial enterprise. 
  • You are over 18 years of age. 
  • You are accepting the relevance of the COPTRZ product and services to the business interests of the company. 
  • You are providing contact information that will facilitate the communication between COPTRZ and the company only. 
  • Should you wish to stop receiving emails from COPTRZ. 


You may use the unsubscribe link, which will be present within the footer of every email we send to you. Your subscription preferences will be immediately updated. 


You may write to the COPTRZ Data Controller, specifically requesting your removal (addressed to Marketing Executive, COPTRZ, 1st Floor Phoenix House,3 South Parade, Leeds, LS1 5QX, your request will be actioned upon within 28 days of its receipt. You must include your name and email address for us to ensure its removal. 


Please note we cannot accept unsubscribe requests through any other channel. 


Disclosure of your information 


Your information may be passed on to associated agencies who are directly involved with the products and services we provide. We will never pass your details to anyone else. 


Data Security 


Due to the open nature of the internet transmitting data to COPTRZ must only be done via approved data transmission channels. We will endeavour to ensure your data is transmitted to us using the known best practice approaches. It’s important to note, any data you send to us is sent at your own risk. 


Once your data is received, it will be stored within the COPTRZ secure data environment, where we have robust processes and procedures to keep it safe. 


Your rights 


COPTRZ is working hard to ensure it sets an exemplarily standard in data management and usage. Specifically, under the proposed the GDPR you have the right to request the following: 


  • The right to be informed 
  • The right of access 
  • The right to rectification 
  • The right to erasure (or be forgotten) 
  • The right to restrict processing 
  • The right to data portability 
  • The right to object 
  • Rights in relation to automatic decision making and profiling 


For more information on GDPR and your rights please see 


If you have questions concerning the processing of your personal data you should contact the Data Protection Officer: Kevin Gillespie, COPTRZ, 1st Floor Phoenix House, 3 South Parade, Leeds, LS1 5QX. 


In the event that you have not received a response within 30 days, you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Email: telephone:0303 123 1113 




Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 12.5 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. 


All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law. 


Before any Cookies are placed on your computer or device, subject to section 12.4 and section 12.7, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies. 


Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.5. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below in section 12.9, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 


The following first-party Cookies may be placed on your computer or device: 


  • Name of Cookie 
  • Purpose 
  • Strictly Necessary 
  • See ‘List of Cookies we set’ below 
  • User experience 
  • Yes 


Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. This, in turn, enables us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you. 


The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.9. 


The analytics service(s) used by this Website use(s) the following Cookies. For more information go to 


  • Name of Cookie 
  • First / Third Party 
  • Provider 
  • Purpose 
  • _ga 
  • Third 
  • Google 
  • Used to distinguish users 
  • _gat 
  • Third 
  • Google 
  • Used to throttle request rate 


You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 


You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 


It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. 


Contacting COPTRZ 


If you have any questions about our site or this privacy policy, please contact us by email, by telephone on 0330 111 7177or by post to 1st Floor Phoenix House, 3 South Parade, Leeds, LS1 5QX. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you. 


Changes to Our Privacy Policy 


We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. 


List of cookies we collect 


The table below lists the cookies we collect and what information they store. 



CART      The association with your shopping cart. 
CATEGORY_INFO   Stores the category info on the page, that allows to display pages more quickly. 
COMPARE           The items that you have in the Compare Products list. 
CURRENCY          Your preferred currency 
CUSTOMER         An encrypted version of your customer id with the store. 
CUSTOMER_AUTH  An indicator if you are currently logged into the store. 
CUSTOMER_INFO  An encrypted version of the customer group you belong to. 
CUSTOMER_SEGMENT_IDS  Stores the Customer Segment ID 
EXTERNAL_NO_CACHE  A flag, which indicates whether caching is disabled or not. 
FRONTEND         You sesssion ID on the server. 
GUEST-VIEW  Allows guests to edit their orders. 
LAST_CATEGORY  The last category you visited. 
LAST_PRODUCT  The most recent product you have viewed. 
NEWMESSAGE   Indicates whether a new message has been received. 
NO_CACHE   Indicates whether it is allowed to use cache. 
PERSISTENT_SHOPPING_CART    A link to information about your cart and viewing history if you have asked the site. 
POLL      The ID of any polls you have recently voted in. 
POLLN   Information on what polls you have voted on. 
RECENTLYCOMPARED    The items that you have recently compared. 
STF         Information on products you have emailed to friends. 
STORE    The store view or language you have selected. 
USER_ALLOWED_SAVE_COOKIE   Indicates whether a customer allowed to use cookies. 
VIEWED_PRODUCT_IDS   The products that you have recently viewed. 
WISHLIST             An encrypted list of products added to your Wishlist. 
WISHLIST_CNT  The number of items in your Wishlist.