If a product has a technical defect, you can return it at no cost and we will either replace it or refund your money. For all other returns, a fee will be charged.

When you receive or collect your items, please inspect them immediately. Should you find any damages or missing items, let us know within three days, providing a detailed account of the issue.

Under The Consumer Contracts Regulations, items can be returned even if opened or inspected. But for a full refund, the item must be unused. To get the complete refund, the product should be in ‘as new’ condition with all original accessories, undamaged packaging, and any included extras.

When you receive or collect your items, please inspect them immediately. Should you find any damages or missing items, please let us know within three days, providing a detailed account of the issue.

To start a return, please contact our customer service team for assistance either by phone or via email. 

Once we’ve received and inspected your return, your refund will be processed within 30 calendar days.

Yes, you can return your item if it remains unopened and unactivated. If the product is faulty, we’ll handle the return shipping; otherwise, it’s up to the customer.

To qualify for a full refund, the item must be unused. Upon receipt or collection, inspect your item promptly. If there are damages or missing parts, please notify us within three days.

Upon receiving your items, inspect them promptly. If you notice damages or missing parts, please inform us within three days with specifics.

Before using, report any defects; unreported issues can void potential refunds or returns. Depending on the issue, we’ll repair, replace, or refund the affected goods.

For approved refunds, whether partial or full, we’ll process them to your original payment method within 30 calendar days of confirming eligibility.