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Returns Policy

At Coptrz, we are committed to delivering quality goods to our customers. Upon the delivery or collection of your goods, it’s essential that you inspect them right away.

If you discover any damages or shortages, please notify us within three days of delivery, giving us detailed information about the issue. We may need to carry out an inspection to confirm this. It’s important to report any faults before you use the product.

If the product is used before reporting the fault, it will not be considered as faulty and, as such, will not be eligible for refunds or returns.

Depending on the situation, we may repair, replace, or refund the goods or part of them. If the product does not suit your needs – just get in touch so we can assist you.

For refunds where appropriate (whether full or partial), we will issue them within 30 calendar days from the day we agree that you are entitled to a refund.

 

If you have any questions please call our customer service team who will be happy to help!

FAQ

If a product has a technical defect, you can return it at no cost and we will either replace it or refund your money. For all other returns, a fee will be charged.

When you receive or collect your items, please inspect them immediately. Should you find any damages or missing items, let us know within three days, providing a detailed account of the issue.

Under The Consumer Contracts Regulations, items can be returned even if opened or inspected. But for a full refund, the item must be unused. To get the complete refund, the product should be in ‘as new’ condition with all original accessories, undamaged packaging, and any included extras.

When you receive or collect your items, please inspect them immediately. Should you find any damages or missing items, please let us know within three days, providing a detailed account of the issue.

To start a return, please contact our customer service team for assistance either by phone or via email. 

Once we’ve received and inspected your return, your refund will be processed within 30 calendar days.

Yes, you can return your item if it remains unopened and unactivated. If the product is faulty, we’ll handle the return shipping; otherwise, it’s up to the customer.

To qualify for a full refund, the item must be unused. Upon receipt or collection, inspect your item promptly. If there are damages or missing parts, please notify us within three days.

Upon receiving your items, inspect them promptly. If you notice damages or missing parts, please inform us within three days with specifics.

Before using, report any defects; unreported issues can void potential refunds or returns. Depending on the issue, we’ll repair, replace, or refund the affected goods.

For approved refunds, whether partial or full, we’ll process them to your original payment method within 30 calendar days of confirming eligibility.

Want to return an item?

Click here to contact us about refunds and returns:

services@coptrz.com0330 912 2424

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