This is a great opportunity to join the Coptrz Aftersales team and offer world-class customer and administration support.

Coptrz offers an end-to-end solution for Enterprise Drone companies supplying hardware, software and training and we are expanding our aftersales team.

We are looking for people who have an interest in technology and have a problem-solving mindset to help support our customers with a variety of hardware and software queries/issues. Full training on all the equipment/software we provide will be given. Coptrz will also put you through the A2cofc and GVC drone training courses enabling you to become a fully certified drone pilot so commitment to personal development is essential for this role.

You will be responsible for dealing with aftersales queries and liaising with our customers and suppliers on technical issues (both in and out of warranty), repairs and servicing. You will deal with the return, assessment and repair of the drone kit and be the point of contact for our customers needing technical support. You will also build a great working relationship with our suppliers to handle queries quickly and effectively.

Coptrz holds the Best Place to Work Certification in the UK For 2021 and is a climate-positive workforce, check our Ecologi Forest here 

 

Your role and responsibilities:

✓Manage the repair of the Coptrz ticketing system
✓Assess and where applicable repair drone equipment
✓Organise and respond to emails efficiently whilst providing correct information to our customers
✓Maintain the Coptrz fleet of demonstration equipment
✓Receive, log, and ship repairs.
✓Be able to build a close working relationship with our customers and suppliers
✓Provide flawless aftersales service
✓Work with customers to resolve technical issues over the phone/video where possible
✓Work with key suppliers to optimise repair and warranty processes.
✓Keep customers updated on the process of repairs and warranties
✓Test equipment before return

Working at Coptrz

Coptrz holds the Best Place to Work Certification in the UK For 2021 and is a climate-positive workforce.

COPTRZ are the dominant commercial drone solutions provider in the UK seeking to capitalise on that position, truly make the market GLOBALLY and deliver stellar returns for employees and shareholders alike – it’s a once-in-a-lifetime opportunity. We work with leading companies including those in inspection, surveying and emergency services.

You’ll be a high-energy self-starter with an insatiable drive for success and personal growth and fantastic attention to detail. You’ll relish joining a fast-growing SME. You’ll love a challenge in a fast-paced performance-driven organisation that’s determined to be the best in the world – no compromise.

Delivering results and being one step ahead is what you’re all about. You’ll be given ownership with full empowerment to act, and your opinions will count. We guarantee you a stimulating, challenging and rewarding time.

Our people values are GOLD
✓ Grow | Always learning and stretching ourselves
✓ Outwork | We’re relentless, resilient and think 10x
✓ Leverage | Always amplifying remarkable assets
✓ Disrupt | Inventive, ingenious and trailblazing

MEET YOUR TEAM

 What We Offer

✓ Strong Vision, Mission, Values and Leadership
✓ Amazing training and development opportunities for advancement
✓ Great place to work with a good social scene
✓ Pension and Phantom Share Scheme
✓ 26 holiday days plus 8 bank holidays
✓ Westfield Health
✓ Perkbox membership (offering various discounts)
✓ Free drinks, breakfast & snacks

Salary

Up to £24,000 based on experience

To apply

Please complete this quick test then send an email to ryan.shelswell@coptrz.com to confirm you have taken the test, along with your CV and a cover letter providing examples of how you have demonstrated our GOLD Values.