If you are looking for a career in Customer Service, then this is the role for you. Coptrz is looking for a Customer Service Advisor based in our office in Leeds city centre. Coptrz’s mission is to revolutionise organisations using drone technology.

This is an opportunity for you to join a company that is on the Financial Times list of Fastest growing companies and has been awarded “Best Places to Work” for the second year running.

The customer service team covers all aspects of post-sale activity including accepting deliveries of our products and making sure stock is correctly controlled.

You’ll be responsible for delivering exceptional customer service to our customers over the phone or by email, processing orders and preparing orders for shipping.

We are looking for a customer service advisor with B2B experience who has enjoyed working in a fast-paced small to medium enterprise. You’ll love a challenge in a performance-driven organisation that’s determined to be the best in the world – no compromise.

You’ll have a passion for delighting customers, understand the concept of first-time resolution and be able to demonstrate exceptional problem-solving skills.

Coptrz holds the Best Place to Work Certification in the UK For 2021 and is a climate-positive workforce, check our Ecologi Forest here

Your role and responsibilities

✓Manage our email inbox, and handle phone calls efficiently whilst providing correct information to our customers
✓Build strong relationships with our customers whilst providing a flawless customer experience
✓Actively improve the customer journey through proactive customer contact
✓Anticipate any issues that may occur and act to reduce customer impact
✓Take ownership of any problems that may occur including logging complaints and completing corrective actions
✓Book in, pick and ship out stock ensuring 100% accuracy
✓Promote the COPTRZ brand, request, review and respond to feedback
✓Accurately input order information into our CRM displaying excellent attention to detail

You will be fully trained in all aspects of the role with the opportunity to complete our drone training courses and become a drone pilot!

What you’ll get in return

✓A salary of up to £25K
✓26 holiday days plus 8 bank holidays
✓Strong Vision, Mission, Values and, Leadership
✓Amazing training and development opportunities for career progression
✓Pension and Phantom Share Scheme
✓Westfield Health
✓Perkbox membership
✓Free drinks, breakfast, and snacks

We also invest heavily in your personal development, and you will have access to our holistic learning platform.

Our people values are GOLD

✓ Grow | Always learning and stretching ourselves
✓ Outwork | We’re relentless, resilient and think 10x
✓ Leverage | Always amplifying remarkable assets
✓ Disrupt | Inventive, ingenious and trailblazing


How to apply

Please complete this quick test then send an email to maisie.fee@coptrz.com to confirm you have taken the test, and include your CV with a cover letter providing examples of how you have demonstrated our GOLD values.

Suitable candidates will be invited to an initial chat call followed by a face-to-face interview.