Coptrz holds Best Place to Work Certification in the UK For 2021 and are a climate positive workforce, check our Ecologi Forest here.
If you are looking for a career in Administration, Executive support, or Customer Services then this is the role for you. Based in Leeds city centre, Coptrz revolutionise organisations using drones.
As our Graduate Customer Service Executive, you’ll be responsible for providing world-class administrative support to allow our front-line sales staff to maximise selling activity.
You will be responsible for delivering exceptional customer service to our customer base and provide a friendly, helpful service to ensure the customer leaves Coptrz with a fantastic impression.
You will be working in a team of four but will also liaise closely with our sales and training team. The operations team covers all aspects of post-sale activity from booking orders to shipping out products. You will be responsible for updating our CRM system with 100% accuracy and managing all customer queries within SLA.
You will be fully trained to assist with queries from customers on all the products we offer so commitment to personal development is essential for this role.
Your role and duties:
✓ Organise and respond to emails and phone calls efficiently whilst providing correct information to our customers.
✓ Purchase stock.
✓ Book goods in and out.
✓ Receive, log, and ship orders on our CRM.
✓ Deal with couriers.
✓ Be able to build relationships with our customers and the sales exec which you’re working alongside.
✓ To be able to adapt to different systems.
✓ Provide flawless customer service.
✓ Be a problem solver.
You will be fully trained in all aspects of the role with the opportunity to complete our drone training courses and become a drone pilot.
We invest heavily in CPD and you will be fully trained in all aspects of the role and have access to our Holistic Learning platform.
COPTRZ is the dominant commercial drone solutions provider in the UK seeking to capitalise on that position, truly make the market GLOBALLY and deliver stellar returns for employees and shareholders alike – it’s a once in a lifetime opportunity. We work with leading companies including those in inspection, surveying, and the emergency services.
You’ll be a high energy self-starter with an insatiable drive for success and personal growth and fantastic attention to detail. You’ll relish joining a fast growing SME where all that matters is results. You’ll love a challenge in a fast paced performance driven organisation that’s determined to be the best in the world – no compromise.
Delivering results and being one step ahead is what you’re all about. You’ll be given ownership with full empowerment to act and opinions will count. We guarantee you a stimulating, challenging and rewarding time.
Our people values are G-O-L-D: –
✓ Grow – Always learning and stretching ourselves.
✓ Outwork– We’re relentless, resilient and think 10x.
✓ Leverage– Always amplifying remarkable assets.
✓ Disrupt– Inventive, ingenious and trailblazing.
What We Offer
✓ Strong Vision, Mission, Values and Leadership
✓ Amazing training and development opportunities for advancement
✓ Great place to work with a good social scene
✓ Pension and Phantom Share scheme
✓ 26 holiday days plus 8 bank holidays
✓ Westfield Health
✓ Perkbox membership (offering various discounts)
✓ Free drinks, breakfast & snacks
Up to £22,000.00 per year
How to apply
- Please visit https://www.coptrz.com/recruitment/coptrz-topgrading-test to complete a quick test.
- Then send an email to firstname.lastname@example.org to confirm you have taken the test, including: –
– Your CV
– A cover letter giving examples on how you have demonstrated our GOLD Values.