If you are looking for a career in Customer service/support then this is the role for you. Based in Leeds city centre, Coptrz revolutionise organisations using drones.

As our Customer Service Administrator, you’ll be responsible for delivering exceptional customer service to our customer base and providing a friendly, helpful service to ensure the customer leaves Coptrz with a fantastic impression.

You will be working in a team of four but will also liaise closely with our sales and training team. The operations team covers all aspects of post-sale activity from booking orders to shipping out products. You will be responsible for updating our CRM system with 100% accuracy and managing all customer queries within SLA.

You will be fully trained to assist with queries from customers on all the products we offer (hardware, software and training packages) so commitment to personal development is essential for this role.

Coptrz holds the Best Place to Work Certification in the UK For 2021 and is a climate-positive workforce, check our Ecologi Forest here

Your role and responsibilities

✓ Organise and respond to emails and phone calls efficiently whilst providing correct information to our customers.
✓ Purchase stock
✓ Book goods in and out
✓ Receive, log, and ship orders on our CRM
✓ Deal with couriers
✓ Be able to build relationships with our customers and the sales executive you’re working alongside
✓ To be able to adapt to different systems
✓ Provide flawless customer service.
✓ Be a problem solver

You will be fully trained in all aspects of the role with the opportunity to complete our drone training courses and become a drone pilot.

We invest heavily in CPD and you will be fully trained in all aspects of the role and have access to our Holistic Learning platform.

COPTRZ is the dominant commercial drone solutions provider in the UK seeking to capitalise on that position, truly make the market GLOBALLY and deliver stellar returns for employees and shareholders alike – it’s a once-in-a-lifetime opportunity. We work with leading companies including those in inspection, surveying, and emergency services.

You’ll be a high-energy self-starter with an insatiable drive for success and personal growth and fantastic attention to detail. You’ll relish joining a fast-growing SME where all that matters is results. You’ll love a challenge in a fast-paced performance-driven organisation that’s determined to be the best in the world – no compromise.

Delivering results and being one step ahead is what you’re all about. You’ll be given ownership with full empowerment to act and opinions will count. We guarantee you a stimulating, challenging and rewarding time.

Our people values are GOLD
✓ Grow | Always learning and stretching ourselves
✓ Outwork | We’re relentless, resilient and think 10x
✓ Leverage | Always amplifying remarkable assets
✓ Disrupt | Inventive, ingenious and trailblazing


What We Offer

✓ Strong Vision, Mission, Values and Leadership
✓ Amazing training and development opportunities for advancement
✓ Great place to work with a good social scene
✓ Pension and Phantom Share Scheme
✓ 26 holiday days plus 8 bank holidays
✓ Westfield Health
✓ Perkbox membership (offering various discounts)
✓ Free drinks, breakfast & snacks


Up to £22,000 per year

How to apply

Please complete this quick test then send an email to ryan.shelswell@coptrz.com to confirm you have taken the test, and include your CV with a cover letter providing examples of how you have demonstrated our GOLD values.